Currently, knowledge management (KM) is mentioned and widely accepted worldwide because of the high competition in the market. KM is developed from the problem of knowledge loss of the high turnover rate or the employee retirement. It highly impacts to the organizational operation and performance. The former concept of human resource development (HRD) in creating more knowledge to employees is not enough. The question is how to sustain individual knowledge and allow the organization learns at the same time. Thus, knowledge management becomes an answer to this problem because it is related to learning organization (LO). Knowledge management helps organization to systematically manage internal knowledge and continuously supports employees in learning.
Due to the demand of knowledge management, some organizations adopted it by themselves while the others have consultant helping them. Knowledge Management unit was founded to provide completed KM solutions. Our KM methodology consists of standard knowledge management theories together with best practices to create competitive advantage to customer. The main objective of our methodology is to convert tacit knowledge to explicit knowledge with the process of knowledge capture to extract knowledge from knowledge workers and documentation for easily retrieving. Thus, knowledge is still being in the organization in case of knowledge workers leave the organization.
- design processes and activities for managing organizational knowledge in order to develop and sustain knowledge and reduce unnecessary cost.
- have an understand of knowledge Management starting from creating, acquiring, organizing, storing, retrieving, and applying knowledge from experts, knowledge workers, documents, for improving your organizational knowledge.
- develop and improve employee professional skills and capabilities which are led them to higher level of career path.
- sustain sources of knowledge such as skills, competencies, and experts for learning and developing organization.
- Enhance the efficiency of work. KM helps to reduce time in developing products and services, learn new tasks, reduce redundancy working processes, and increase productivity.
- motivate individual learning, idea and knowledge sharing which improve the quality of employees. Employees can effectively apply knowledge in performing tasks.
- create fast, and accurate decision making and problem solving. KM system creates a convenient way to access knowledge.
- Have a chance to change organizational culture and improve operation capability. KM creates a learning behavior of employees for developing a leaning organization. A learning organization helps an organization coping with the changing environment in competition and sustaining a competitive advantage.
- gain higher level of organizational performance and enhance customer satisfaction
It is designed to provide organizations with a single dashboard to integrate information, business applications and services from heterogeneous systems and sources so as to encourage collaboration, efficiency, informed decision making and employee self-service.
Serving as a single and unified gateway to a company's information and knowledge base for employees, shareholders, customers and vendors, tmsEKP™ enables enterprises to design and build a suite of modular solutions to allow seamless access to their organizational knowledge base (information) across the enterprise, enable information exchange as well as delivery of real-time and relevant information.
tmsEKP™ is built upon TMS' robust e-business development framework, powered by the J2EE technology platform, which is designed to accelerate and simplify complex development, deployment and management of multi-tier enterprise solutions. Due to its platform versatility, tmsEKP™ is able to support cross-platform development, and is platform-neutral and vendor-neutral.